F.A.Q.

Your Glycine watch is covered by a standard warranty of 2 years, starting on the date of purchase.
All warranty claims must be accompanied by a copy of the purchase receipt or invoice.

The warranty covers manufacturing defects (to be assessed by our Service Center) and the movement. Components not covered by warranty are the glass, crown and strap.

NOTE: Glycine strongly advises NOT to shower with your watch, regardless the water resistance. Due to the temperature differences, the air in the watch can still condensate, even when it's a diving watch.

The address of our Offical Service Center for Europe is:

Glycine Service Center Europe
Kronenburgpark 12
5321 JM Hedel
The Netherlands

Mail: service@invictawatch.nl
Tel:  +31(0)73 599 56 60

Please register your repair online before you send your watch to our Service Center. Register via www.glycineservice.com/repairs.php

If you want to send your watch for repair, please register it online before shipping it to us.

Step 1: Go to our repair portal, create an account or log in to register your repair.

Step 2: Please fill in all required fields and click "Save".

Step 3: Once the repair is added a PDF file will open. This file contains 2x repair form with your unique repair number and an address label.

Put one of the repair forms inside the package and keep one yourself. Stick the address label on the outside of the box.

Step 4: Send the watch to our Service Center with a carrier of your own choice.

*Note: Always include your warranty card or copy of your invoice with the date of purchase.
Send the watch with a trackable service, so you can keep track of your repair shipment.

If you have registered you repair online you will automatically receive an update once the repair has arrived at our Service Center. You will also receive status updates regarding your repair.
In case you did not register online, we will make sure to do this. To be able to register your repair we need your contact details (name, address, email, phone number).

For questions you can contact our Service Center by phone or email.
Mail: service@invictawatch.nl
Phone:  +31(0)73 599 56 60

Once your watch has been repaired, it will be shipped back to your address by FedEx secure shipping. You will receive an email with tracking information so you can follow the shipment. Depending on your address it may take a few days for the shipment to arrive.

In order to maintain the integrity of our watches, we do not distribute spare parts. For repairs and/or to change parts, you can send your watch to our Official Service Center.